Decision Architecture
(Vulnerable Focussed) Customer Experience
How it decides. How it doubts itself. How it refuses to act when it can’t be trusted.
The decision pipeline
Every contact flows through these nine steps in order - hover or tap a step for what it does and the data it needs. Each step maps to real code, and every decision is written to a hash-chained audit log.
Four analytical lenses
The four lenses intentionally disagree - their disagreement is what the engine measures as uncertainty.