CFO Dashboard

Session impact + illustrative financial board

Scope Note

The session impact panel below is live for this browser session. KPI cards, exposure rows, and optimisation notes are illustrative board data scaled by the selected period.

COST TO SERVE (AVG)

£3.42

Illustrative — ↓ 23% from £4.44

MONTHLY SAVINGS

£14k

Illustrative — vs pre-CADi baseline

FAILURE COST AVOIDED

£3k

Illustrative — Complaints + rework

ANNUALISED ROI

340%

Illustrative — Payback: 3.2 months

Cost to Serve by Handling Mode

Protect (Human-led)£0.27

Augment (AI Copilot)£0.14

Automate (Self-serve)£0.01

Optimisation Insight

Every 1% shift from Protect → Augment saves ~£6k/month. Every 1% shift from Augment → Automate saves ~£15k/month.

Hidden Cost Exposure

Complaint Escalation Risk

FCA reportable if mishandled

£5k

Churn Revenue at Risk

High-value customers with active flags

£8k

Rework / Repeat Contact

Avoidable with correct first routing

£2k

Total Exposure£15k